Frequently asked questions

FMCSA compliance means meeting the applicable federal safety and operating requirements that apply to your trucking operation. This can include areas such as driver qualification, vehicle records, hours of service, drug and alcohol compliance, documentation, safety programs, and maintaining required company records.

A USDOT number is a unique identifier used by FMCSA to identify and monitor certain motor carriers and other regulated entities. Whether your business needs one depends on your operation and applicable requirements.

Operating authority determines whether a motor carrier is authorized to operate in certain types of interstate commerce. Requirements depend on the carrier's operation and the type of transportation being provided.

The records a carrier needs depend on its operation, but may include company and registration records, driver qualification files, vehicle and maintenance records, hours-of-service records, drug and alcohol compliance records, inspection records, and other documentation required by applicable regulations.

Compliance records should be maintained and reviewed on an ongoing basis. The appropriate review frequency depends on the type of record and the applicable requirement. Regular internal reviews can help identify missing, expired, or incomplete documentation before an audit or inspection.

A Driver Qualification File generally contains documentation used to establish that a driver meets applicable qualification requirements. The specific documents required depend on the driver's position and applicable regulations.

3 Times Logistics can help carriers organize and monitor driver documentation through its compliance services and platform.

A Clearinghouse query is an electronic check of a driver's FMCSA Drug & Alcohol Clearinghouse record. Employers use the Clearinghouse for required checks related to commercial motor vehicle drivers.

Applicable employers generally conduct a query before employing a driver in a position requiring a CDL and conduct required annual queries for covered drivers. Specific requirements can vary, so carriers should refer to current FMCSA Clearinghouse requirements.

The documents required depend on the driver's role, the carrier's operation, and applicable regulations. These may include licensing, medical qualification documentation, employment-related records, and other documents required for the driver's qualification file.

Hours-of-Service requirements establish limits and requirements governing when certain commercial drivers may drive and work. They are designed to help prevent driver fatigue and promote highway safety.

An Electronic Logging Device may be required for drivers who are subject to applicable hours-of-service recordkeeping requirements, subject to specific regulatory exceptions.

Drivers and carriers must follow applicable FMCSA procedures when an ELD malfunctions, including documenting the malfunction and maintaining required records while the issue is being resolved.

Record-retention requirements depend on the applicable regulations and record type. Carriers should maintain records for the required period and ensure they can be produced when requested.

An FMCSA compliance review examines a motor carrier's compliance with applicable safety regulations. Depending on the type and scope of the review, the carrier may be asked to provide records relating to areas such as drivers, vehicles, hours of service, inspections, maintenance, and other safety requirements.

The documents requested depend on the scope of the review and the carrier's operation. Carriers should maintain organized, current records so requested documentation can be located quickly.

Start by reviewing your company's compliance records before an audit occurs. Look for missing, expired, inconsistent, or incomplete documentation. Review driver files, vehicle records, HOS documentation, required testing records, policies, and other applicable compliance areas.

3 Times Logistics provides professional compliance services designed to help trucking companies identify gaps and become better prepared for audits.

Missing records can create compliance gaps and may become an issue during an inspection, review, or audit. The appropriate corrective action depends on the type of record and the circumstances.

3 Times Logistics can review your documentation, identify gaps, and help you address outstanding compliance requirements.

The 3 Times Logistics platform is a software solution designed to help trucking and compliance businesses manage clients, carriers, drivers, documents, compliance activities, and related operational workflows from one centralized system.

The platform is designed for businesses that need a centralized system to manage trucking operations and compliance workflows.

This can include:

• Trucking companies and carriers
• Compliance service providers
• Businesses managing multiple carrier clients
• Other qualified organizations that need to manage drivers, documents, clients, and compliance activities

The platform subscription provides access to the software. It is separate from professional compliance services provided directly by 3 Times Logistics.

No.

The SaaS subscription is for access to the 3 Times Logistics software platform.

Professional compliance services are separate. When a company hires 3 Times Logistics for compliance services, our team performs the requested compliance work on the company's behalf.

SaaS subscription = software you use to manage your operations.

Compliance services = work performed by the 3 Times Logistics compliance team on your behalf.

The platform is designed to centralize important operational and compliance workflows, including:

• Client management
• Carrier management
• Driver management
• Driver documentation
• Compliance documentation
• Document tracking
• Compliance status
• Reporting
• Client portal
• Driver portal
• Other operational workflows supported by your subscription plan

The exact functionality available may depend on the subscription plan.

The client portal is designed for carriers that acquire compliance services.

It gives clients a dedicated place to interact with the compliance process, provide requested information or documents, and track relevant compliance activities.

The driver portal is designed to support the driver-related workflow.

For example, when a driver applies for an available position, the portal can be used to track the driver's application and progress through the applicable hiring or onboarding process.

Yes.

The platform is specifically designed to support businesses that provide compliance services to trucking companies.

A compliance provider can use the platform to centralize its carrier clients, drivers, documents, compliance activities, and related workflows.

The subscription plans represent different levels of access to the SaaS platform.

Basic is designed around manual operations and provides the core tools needed to manage workflows within the platform.

Pro includes capabilities designed for more advanced operations, including integrations and automations.

The exact features and limits for each plan are controlled by the platform configuration.

No.

A platform subscription provides access to the SaaS software.

Professional compliance services are separate and are requested through the 3 Times Logistics compliance services process.

If you need our team to perform compliance work for your company, use Get Audit Ready or Get Started.

The Log In button is for authorized users of the 3 Times Logistics SaaS platform.

It is intended for platform subscribers and authorized users.

It is not a general login for companies that simply purchase professional compliance services.

Yes.

The SaaS platform and professional compliance services are separate offerings.

A qualified business can subscribe to use the software to manage its own compliance and operational workflows without hiring 3 Times Logistics to perform the compliance work.

Professional compliance services are compliance-related services performed by the 3 Times Logistics team on behalf of a trucking company.

These services are separate from the SaaS platform subscription.

Click Get Audit Ready or Get Started and submit the compliance service request form.

The form allows you to provide your company information, describe the services you need, and attach relevant documents or files.

Yes.

The compliance service request workflow is designed to allow companies to submit company information and attach relevant files for review.

Available driver positions are posted on the Careers page when openings are available.

Select a position you're interested in and click Apply Now to submit your application and required information.

Open positions are displayed on the Careers page. If there are no active job postings, the page will indicate that there are currently no openings.

The primary application process is tied to active job postings. This allows 3 Times Logistics to collect applications for positions that are currently available.